Shipping & Returns
How Tranquil Pots orders ship, and how returns, refunds, and damaged items are handled. Questions? Email support@tranquilpots.com and a real person will help.
Shipping
- We ship within the United States.
- Processing: orders are usually packed within 1 to 3 business days.
- Transit: typically 2 to 7 business days depending on your location.
- Cost: shipping is calculated and shown in your cart before you pay, and again at checkout. There are no fees added after that.
- Fabric grow pots: free shipping on fabric orders of $15.00 or more. Below that a flat $5.95 applies, which affects one pack size only, the 0.5 gallon 3-pack bought on its own. Two packs ship free.
- Alaska, Hawaii, Puerto Rico and the US Virgin Islands: our carrier charges $15.00 extra to these destinations. We pass it on at cost, with nothing added, and it is shown in your cart once you pick your state.
- Once a package leaves our hands we can’t control carrier timing; we’re not responsible for carrier delays. If a package is lost or arrives damaged, contact us and we’ll make it right (see below).
Damaged, defective, or wrong item
If your order arrives damaged or defective, or isn’t what you ordered, that’s on us. Email us within 7 days of delivery with your order number and a photo, and we’ll send a free replacement or a full refund, including shipping. No need to send it back unless we ask.
Returns & refunds
Unused pots in original, resalable condition and packaging can be returned within 30 days of delivery. Contact us first for a return authorization. Return shipping is the buyer’s responsibility (unless the item was damaged, defective, or wrong; see above), and we refund your original payment method within 5 to 7 business days of receiving and inspecting the return.
Not returnable:
- Custom or cut-to-order sizes.
- Pots that have been used, planted, or soiled.
- Clearance / final-sale items.
Please reach out to us before requesting a return or opening a payment dispute: email support@tranquilpots.com and we resolve almost everything within 2 business days, which is faster for you than a chargeback.